A lot can happen over coffee!! Yes I agree to it as would thousands of others who flock to these cafe shops each day and spend a chilled out time with their friends and folks.
Most of my informal business meetings and many a times, startups that I consult have just one thing to say: hey lets catch up at CCD (whatever place) and we will talk.
Though this post is not to promote this coffee chain in either way. What I am talking about is how the positioning of a particular franchisee of the coffee house affects sales for the franchisee.
Positioning, yes I already know it, this post is much late in todays time!
Yes, I know it is, but hold your horses.
Can a good dentist be responsible for the Cafe store’s business booming?
Good thought? Well, I am undergoing a treatment at a well known Dental Surgeon in south Delhi. Now after each sitting, I am instructed to not have anything solid or warm for at least 1-1.5 hours and have only liquids during this time. Moreover since I am numbed with anesthesia, thus for the next 3-4 hours at least I am not supposed to be eating anything.
Let me describe you how the dentist is positioned. The dentist’s clinic is on the 1st floor, facing the market entry and there is a Cafe Coffee Day at the ground floor, and with the human eye if you are standing 7-10 feet away at the ground floor, in a single vision you can both of them.
OK, GOOD, but how does that affect CCD’s business?
Well, I said hold your horses’. After every sitting when I am told to just consume cold liquids, the first thing I do is to go to the CCD and order a cold coffee. And not just me, almost each time I am at the coffee house, which is as small in size as you could think of, I see at least 5-6 people who were sharing space with me at the dentists’ a few minutes back!
In the world of Online Media
In this world of online media, proper positioning for your brand is a an ultimate necessity. Brand positioning is affected with the message that you devise for your client’s client. You need to get out of the advertising clutter and make sure that your brand has exclusive access and a good eyeball time by the intended target audience.
Positioning matters for your brand.
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Sharing my talk which I delivered at OMCAR 2009 – The Online Marketing Summit, New Delhi. I am glad to get the feedback that the talk was well received and thanks to all the people who shared their feedback!
This session was blogged LIVE by: Deepanwita Chatterjee, from team OMShare.
Post tea, peppered with some avid networking, we gather for the next session, ‘Making SEO, PPC, SMM & Mobile Work Together’, presented by Mahesh Murthy, CEO Pinstorm and Paritosh Sharma, (SMM Evangelist, OMLogic). I am LIVE Blogging the session and I can’t help notice the excitement that has been generated in the room at the announcement of the session
Paritosh starts the session by explaining that he will be discussing his views about SMM and how business can benefit from SMM.
He starts by displaying a slide with a picture of a colorful grocery store with blue and red boxes.
I specially like the story telling method by which he makes his point. He says that once he went to buy a product of his favorite brand and that brand was not available so he had to settle down for his second favorite brand. So inspite of being a brand loyalist he had to settle with his second choice.
SMM can be explained in two words – message and media.
Paritosh makes the session very lively by citing an example of advertising for a bicycle manufacturer. He quotes 3 example campaigns
- A description of the specifics of the bicycle
- A picture of the bicycle
- A video of a woman riding a cycle showing how easy to ride
No need to mention the third method clicked. What really worked is the content, the message, and the media.
He cites another example of the inventor of sliced bread. The person patented it, advertised it still it didn’t catch up for 15 years. Another bread manufacturer came along and packaged the sliced bread in the right manner and it appealed to the user.
He rightly makes a point that there is no single rule for marketing. Advertising on SlideShare may work for a business and YouTube for another. It is important to understand the needs of the client and the client’s client.
He is explaining that the way to go about it is to create a message and target it to the right set of consumers.
He goes on to cite another example which triggers a lot of laughter – TataSky did an adult site, the moment anybody clicks on the site the questions like age and gender comes up which create the impression of the contents within. But the moment you click it it says ‘dude a paap hai’. The campaign sure has been done in a very witty manner which creates a huge recall value.
He also cites the example of jaagore.com and the ‘pappu pass ho gaya’ campaigns about which we all are well aware of. Both the campaigns and the were huge successes and the radio campaign ‘dot is hot’ was a runaway success as well. Jagore.com was a purely online site, and the message ‘chai peke jaago’ was very intelligently done. Kudos to the tata guys!
Television is a passe. There was a time people bought advertising space. But now people are spending more time on the internet on Orkuts and FaceBooks.
The audience silently agrees to that.
Paritosh says that SMM is more about customizing, customizing according to the needs of the customers.
He goes on to elaborate the four steps of creating a campaign.
The first step is to listen and learn. Even the customer is not clear about what he wants from SMM.
The second step is to audit and analyze the customer’s business model, whether SMM will be good or PPC.
The third step is to develop and test.
The fourth step is to execute and monitor. Metrics are difficult in SMM. But it is not that difficult if you understand the business perspective of the client. And till the time there is no metrics, one can always customize metrics for the clients.
He adds
Position your brand right. Do it with the right medium and to the relevant section of the audience online. And that’s where the PPC and SEO’s come into action.
He is now telling us about Skittles where every page is a social media, on one page there is twitter, on another YouTube and FaceBook on yet another. There is nothing good or bad it is about.
He then shares about Webchutney.com. On the home page, there are two tabs saying ‘I have 5 mins’ , and ‘I have plenty of time’, clicking on either takes the user to separate pages. He cites an example that if one sees a YouTube video of a bicycle gear that she likes and on clicking on it she is taken to the home page of the bicycle website, then one wouldn’t be too happy about it. The concept of separate landing works. I can’t help thinking that yes, that has happened to me many times!
He makes a point by reiterating that markets have evolved overtime and its time that one starts marketing to the innovators and early adopters. They are the ones which will take to your product and will do a much better viral campaign on the internet rather than the late adopters.
You have a great product…. You have identified the target market…
and people are talking about u….. and before the fizz goes out, market it…
Paritosh wraps up the session saying
The riskiest thing that you can do for your brand is to be safe.
Even if anybody writes anything bad about your brand, one can be alerted by a google alert and can pacify them.
Thanks for the useful insights Paritosh, it was great listening to you.
One of the most interesting sessions I have blogged. Thanks Paritosh
Thanks Deepanwita for blogging the session for me 
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